Various Use Cases
|
Use Cases |
New Sales |
Servicing |
Cross
Sales |
|
Banks |
SMS marketing with callback IVR |
Personal Loan |
|
Web API for outbound fraud
prevention calls |
Inbound IVR for tele-banking |
Outbound IVR for monthly payment
reminders |
Increase revenue with advertisement in reminders |
|
Real Estate |
SMS/Web/Email
marketing with callback IVR for property listing and call forwarding |
Incoming IVR with
catalogue of properties |
|
Construction linked
plan reminders to buyer (allotted )from builder |
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Education |
Newspaper insert marketing with
callback IVR |
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Inbound IVR for student
information/ school results |
Outbound IVR for weather
announcements |
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Government |
Outbound IVR for
broadcasting government initiatives in rural areas |
Inbound IVR for
government surveys |
|
Outbound IVR for
recording daily status updates |
Inbound IVR for
payment on telephones |
Pulse Polio
reminders |
|
|
Travel and Airlines |
SMS/Web/Email marketing with
callback IVR for new travel deals |
SMS2Call for deal enquiries |
Virtual receptionist |
Outbound IVR for travel delay
notifications |
|
|
Outbound IVR with cross-sale of hotels, restaurant
deals |
|
Web Portal |
Database cleanup |
Cick2Call for sales
inquiries |
|
Inbound IVR as tele-portal
to increase the reach of the web portal |
Database
Verification |
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Insurance |
SMS marketing with callback for
premium calculator |
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Inbound IVR for insurance
payment |
Outbound IVR for delayed monthly
payment reminders |
|
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Stock Brokerage |
|
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Inbound IVR for
portfolio check. |
Outbound IVR for
sending daily stock tips |
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SME |
Song dedicate through SMS |
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Emergency Service Request |
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Others |
Fund raisng |
Religious Message |
Shops and merchandise |
Automobile Service
System |
Appointment
Confirmation |
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